Refund policy

Return & Refund Policy

Effective Date: [5 October 2025]

At Skin by Sushma, we value your trust and satisfaction. We follow a fair and transparent return, exchange, and refund policy in compliance with Indian e-commerce guidelines.

1. Eligibility for Returns

We accept returns only if the following conditions are met:

  • The product is unused, unopened, and in its original packaging.

  • A return request is raised within 7 days of delivery.

  • Proof of purchase (order confirmation email/receipt) is provided.

❌ Products will not be eligible for return if:

  • The seal is broken or packaging is damaged.

  • The product has been used, tried, or tampered with.

  • The return request is raised after 7 days of delivery.

  • The product was purchased during a sale, clearance, or with a discount coupon (non-returnable).

2. Damaged, Defective, or Wrong Product

  • If you receive a damaged, defective, or incorrect product, please raise a request within 48 hours of delivery at help.skinbysushma@gmail.com.

  • You must share clear photos/videos of the product and packaging for verification.

  • Once verified, we will arrange a free replacement or issue a full refund.

3. Refund Process

  • Approved refunds will be initiated within 7–10 business days.

  • Prepaid orders → refunded to original payment method (UPI, card, wallet, etc.).

  • COD orders → refunded to your bank account/UPI ID (you must provide details).

  • Shipping charges (if any) are non-refundable.

4. Exchange Policy

  • Exchanges are allowed only for damaged/defective or wrong products delivered.

  • No exchanges for reasons such as “not liking the fragrance/texture” or “change of mind.”

5. Cancellation Policy

  • Orders can be cancelled before dispatch only.

  • Once shipped, cancellations are not allowed.

6. How to Initiate a Return

To initiate a return or refund, please follow these steps:

  1. Email us at help.skinbysushma@gmail.com within the specified time.

  2. Provide order details, reason for return, and pictures (if defective/damaged).

  3. We will arrange pickup via our courier partner (if eligible).

  4. Once inspected, refund or replacement will be processed.

7. Contact Us

For any questions about returns, refunds, or cancellations:
📧 Email: help.skinbysushma@gmail.com
📍 Address: [VPO JASOUR KHERI BAHADURGARH HR]